Order Placement
I can't find the product I saw in the retail store on the website? Why? The assortment of our online store differs from that of the retail store; it is not as comprehensive, but we do our best to regularly replenish the number of brands represented in the online store.
Do I need to register on the website to make a purchase? Registration is not mandatory. You can always place an order on the website as a guest. However, if you plan to shop regularly, we recommend registering – it will save you time when reordering, as all your data will be stored in your personal account.
Product Delivery
How can I clarify or change the delivery address? Unfortunately, after placing a purchase on the website, you will no longer be able to make any changes to it. Therefore, we kindly ask you to fill in the information very carefully.
Product Exchange and Return
Is it possible to exchange the product? No.
Service
I have complaints/claims regarding the online store, who can I contact? You can leave your suggestions and comments by calling us at the phone number provided on the website.